Information and guidelines for in-patient visits and televisits.
We understand how important it is for family members and loved ones to be able to spend time with our transitional care center patients, and we are following the guidance of the State of West Virginia, CMS and the CDC regarding in-person visitations during the pandemic.
While we look forward to welcoming visitors into our centers, we want to caution that this remains a slow and constantly evolving process that includes limitations in order to protect the safety of all patients. We understand how difficult it is to not be able to visit your loved one during the pandemic. We are committed to being as creative and proactive as possible in connecting you with your loved one outside of in-person options.
While we warmly welcome family members and loved ones into our transitional care centers, we have guidelines in place to keep our patients, their loved ones and our team members safe.
In-person visits must be scheduled in advance with each center. Each patient can welcome up to two visitors at one time. Visitors must wear a mask or face covering, maintain 6 feet of social distancing, and use proper hand hygiene while in the center. Visitors should enter through the main entrance to a waiting area and will not have access to any other part of the center without a team member escort.
We also offer televisits via video as a safe alternative to in-person visits and a great option for out-of-town family members. Each patient’s assigned Guardian Angel will assist in coordinating televisit sessions to ensure your virtual visit goes smoothly.