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Stonerise Care Blog

Stonerise Receives 2021 Customer Experience Award

By Stonerise

CHARLESTON, W.Va. (March 8, 2021) – Stonerise, one of West Virginia’s leading providers of transitional and skilled nursing care, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience AwardTM. Qualifying for the award in the category Overall Satisfaction, Stonerise displays a continued dedication to providing Best in Class senior healthcare services. 

“The Pinnacle Award is a testament to the quality of care our team members provide each day,” said Stonerise Chief Executive Officer Larry Pack. “Patient and family satisfaction is part of the Stonerise mission and I am proud that our care centers have been recognized as one of the best.”

The following 14 Stonerise centers are recipients of the 2021 Customer Experience Award™:

  • Stonerise Beckley
  • Stonerise Belmont
  • Stonerise Berkeley Springs
  • Stonerise Bridgeport
  • Stonerise Clarksburg
  • Stonerise Keyser
  • Stonerise Kingwood
  • Stonerise Lewisburg
  • Stonerise Lindside
  • Stonerise Morgantown
  • Stonerise Parkersburg
  • Stonerise Princeton
  • Stonerise Rainelle
  • Stonerise Wellsburg
     

Qualifying for the award, the Stonerise centers displayed a continued dedication to providing Best in Class care through culinary, safety, communication, cleanliness, and maintenance services.

Throughout its 12-year history, Stonerise has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2020, a sampling of Stonerise customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Stonerise in specific categories.

Every month, Stonerise has gathered its real-time survey results to gain a better understanding of the patients’ needs and make improvements when necessary. By qualifying for the Pinnacle Customer Experience Award, Stonerise has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients can achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

For more information about the awards, visit https://pinnacleqi.com/awards/about.

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Media Contact: Kristin Anderson
(304) 343-1950
mediarequests@stonerise.com

About Stonerise: Founded in 2009, Stonerise offers innovative healthcare solutions to get patients throughout West Virginia and beyond back to health and back to life. The Stonerise Network is a network of transitional support made up of 3,000+ team members. We provide an essential and broad range of care services to 2,000+ patients in West Virginia and southeast Ohio including transitional and skilled nursing care centers, therapy, home health care, and hospice. Stonerise clinicians meet patients and their loved ones wherever they may be on their care journey and assist them in getting back to health and back to life.

A list of all 17 Transitional and Skilled Nursing Care Centers can be found by visiting: https://stonerise.com/what-we-do/transitional-care-centers/

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.